Privacy Policy

Yala Taxi ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Yala Taxi mobile application and website (collectively, the "Service"). Please read this policy carefully. By using our Service, you agree to the practices described here.

If you have questions or concerns, please contact us at support@yalataxi.live.

1. Information We Collect

We collect information you provide directly, information generated by your use of the Service, and information from third-party sources.

Information You Provide

• Account details: Your name, phone number, and email address when you register.
• Profile information: Profile photo and any optional information you add.
• Payment information: Credit/debit card details or mobile payment credentials (processed securely by our payment provider; we do not store full card numbers).
• Communications: Messages, support requests, or feedback you send us.

Information Collected Automatically

• Location data: Precise GPS location while you use the app to match you with nearby drivers and complete trips. With your permission, we may collect location data in the background to improve pickup accuracy.
• Trip data: Pickup and drop-off points, route, distance, duration, and fare for each ride.
• Device information: Device type, operating system, unique device identifiers, IP address, and mobile network information.
• Usage data: How you interact with the app, features used, crash reports, and performance data.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Yala Taxi Service.
• Match you with available drivers and process your bookings.
• Calculate fares, process payments, and send receipts.
• Communicate with you about your trips, account, and support requests.
• Send service-related notifications (e.g., driver arrival, trip receipts).
• With your consent, send promotional offers and marketing communications.
• Monitor safety, investigate fraud, and enforce our Terms of Service.
• Comply with applicable legal obligations.
• Conduct analytics and research to improve our Service.

3. Sharing Your Information

We do not sell your personal information. We share your information only in the following circumstances:

• With drivers: Your first name, profile photo, pickup location, and destination are shared with your assigned driver to complete your trip.
• With payment processors: Payment details are shared with our third-party payment providers to complete transactions securely.
• With service providers: We engage trusted vendors for cloud hosting, analytics, customer support, and mapping services, who are bound to handle data according to our instructions.
• For legal compliance: We may disclose information if required by law, court order, or to protect the rights, safety, or property of Yala Taxi, our users, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Location Data

Location access is essential for the core functionality of Yala Taxi. We use location data to find nearby drivers, track trips in progress, and improve our service. You can disable location access in your device settings at any time, but this will prevent you from using the app. We do not share your precise real-time location with third parties beyond what is necessary to operate the Service.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Trip records may be retained for up to 7 years for financial, legal, and safety compliance purposes. When you delete your account, we delete or anonymize your personal data within 30 days, except where retention is required by law. See our Account Deletion page for full details.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted storage for sensitive data, and access controls to protect your personal information. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We encourage you to use a strong password and keep your account credentials confidential.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your account and associated personal data.
• Withdraw consent for optional data uses (e.g., marketing communications).
• Object to or restrict certain types of processing.
• Request portability of your data in a machine-readable format.

To exercise any of these rights, please contact us at support@yalataxi.live or use the in-app account settings. We will respond within 30 days. For account deletion instructions, visit our Account Deletion page.

8. Children's Privacy

Our Service is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal data, we will delete it promptly. If you believe we have inadvertently collected such information, please contact us at support@yalataxi.live.

9. Third-Party Links and Services

Our app and website may contain links to third-party websites or integrate with third-party services (such as mapping and payment providers). This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you via the app or by email, and update the "Last updated" date at the top of this page. Your continued use of the Service after any changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out:

• Email: support@yalataxi.live
• Response time: Within 2 business days

For account deletion requests, please see our dedicated Account Deletion page.